Privacy Policy

At Sol Optix, we believe in the importance of your right to privacy and personal data. We only collect personal information that you voluntarily provide to us when you create an account or place an order through our site. This information includes name, email, mailing address, phone number, payment or credit card information, and patient file such as your eyeglass prescription. We do not store any credit card information nor do we sell or lease your personal information. Please be aware that by using our site, you are consenting to receive notifications from us via email in regards to confirming an order, providing an invoice, and customer support.

 

The Use of Cookies

Like most web servers, we use cookies to operate our site efficiently. We automatically collect information through the use of cookies which includes your IP address, the access date and time, the type of browser you used, the device you used, your login times, and purchasing behaviour. The data never contains your personal information such as your name, address, email, etc. You may disable cookies manually if you prefer, however, this may prevent you from accessing certain pages on our website.

Refund Policy

Return Policy

We are confident that you’ll love our products from Sol Optix. But if you are not satisfied with your purchase for any reason, please contact us and we’ll arrange a one-time return or an exchange within 60-days of delivery. 


Our 60-day Returns & Exchange Policy for contact lenses are as follows:


Customers are eligible to have a one-time exchange per item given that:

  • The product must be unopened, unworn, and unmarked. 
  • The product must be in the original, sealed packaging.
  • The product must not be damaged, expired, or discontinued.
  • The customer is responsible for paying the shipping cost. 

Customers are eligible to have a one-time return per item given that:

  • The product must be unopened, unworn, and unmarked. 
  • The product must be in the original, sealed packaging.
  • The product must not be damaged, expired, or discontinued.
  • 10% restocking fee will be subtracted from your refund.
  • The customer is responsible for paying the shipping cost. 

Please note: 

Prior to the return/exchange is processed, the product must be inspected by our team members. All clearance items, sale items, contact lens solutions, eye drops, as well as custom-made contact lenses are final sale and they cannot be returned or exchanged. Each item may only be returned/exchanged once and Sol Optix reserves the right to limit the number of returns/exchanges at any given time. After the one-time exchange has been credited, the product becomes a final sale. Customers are responsible to pay the price difference of an item if the price of the originally purchased item is less than the price of the exchanged item. In contrast, if the originally purchased item price is greater than the price of the exchanged item, customers will receive a refund through the original payment method for the price difference. The shipping cost of your original purchase is non-refundable. If you have created an account with us, we will refund you with a credit on your account. If you have purchased an item as a guest, we will provide a voucher code via email for your refund. Store credit and vouchers will expire after 365 days. 


Product Defect

If you notice any manufacturing defects, please contact us and we will replace your item within the warranty period of 365 days. Please do not attempt to repair the damage to the product. If any alterations are found, the return policy will not be applicable.


Damaged or Wrong Item  

If you have received a wrong item or an item that has been damaged, we will provide a complimentary replacement of the product given that:

  • We must be notified within 72 hours of the shipment arrival time.
  • Packaging and all other original containers must be included. 
  • The product must be unopened and returned to us in the exact same condition in which they were received. 

Please note:

Incorrect or damaged items will only be replaced with the same model, not refunded. The reported issue must be evaluated and confirmed by one of our team members prior to the replacement process. If the product damage was caused after the shipment arrival date, we will not be able to provide a replacement product. Please do not attempt to repair the damage to the product. If any alterations are found, the return policy will not be applicable. If an item that is wished to be exchanged is discontinued or out of stock, the customer may choose another item that is of equal to or lesser value. 


Shipping Policy

Processing

Processing of an order can take up to 2 to 3 business days. You will be notified by email once the order has been processed. 


Shipping Information

Standard shipping on orders can take up to 7-10 business days. The shipping rate is as follows: 

Region

Rate

Estimated Delivery Time

CANADA

$15.95 CAD

7-10 Business Days With Tracking Number With Designated Shipper (FedEx, ICScourier, Canada Post)*



Subject to circumstances beyond our control such as shipping logistics and the ability to obtain products from our suppliers, we will do our best to ensure the overall production and shipping will not exceed 3 business days. *Custom-made products and special orders may take additional time for delivery.  

Grace Period  

Have a second thought after you submitted an order? No problem! Cancellation of an order can be made within 24 hours of an order confirmation for a full refund. If the cancellation is made after the 24-hour period, the order can no longer be cancelled. However, the item can be returned or exchanged given that the item meets the criteria mentioned under “Return Policy”.

Track Your Order 

Once the order has been processed and verified, you will receive a tracking number in your email along with a tracking link. The link will transfer you to the designated shippers tracking page where you can input the tracking number which will allow you to check the status of your shipment. Our designated shippers include Canada Post, FedEx, and ICS.

Terms of Service

Terms & Conditions for Sol Optix Boutique Contact Lenses 


Valid Prescription Required

By placing an order for prescription eyewear and contact lenses with Sol Optix, you are certifying that the prescription you submit accurately matches the one that has been provided by your eye care professional. We only accept prescriptions that are valid, accurate, and in complete detail and we are not liable if the prescription that you have submitted is incorrect or false. In addition, you are further certifying that your prescription has been routinely renewed as per your eye care professional’s instruction, or when the prescription has expired. In order to mitigate errors from entering prescriptions manually on the site, we highly recommend uploading a copy of your original prescription by creating an account. Moreover, you warrant that you are not registered blind, or suffer from eye disease including, but not limited to, glaucoma, cataracts, and/or macular degeneration. Sol Optix reserves the right to contact your eye care professional to verify your prescription information if necessary. 


Medical Advice Disclaimer 

The contents of the site are used for general informational purposes only. As we are not medical professionals, we do not diagnose, provide advice or treat any medical conditions. Please visit a certified medical professional to seek help if you are experiencing any medical issues. For any medical emergencies, please call your doctor or dial 911 immediately. We disclaim all liability should you choose to rely on any health-related information provided by the site. 


Colour and Product Accuracy

Though we strive to depict our products as accurately as possible on our site, we cannot guarantee the actual colour, texture or details of the product that appear on your monitor are accurate due to a wide variation in monitor screens. In addition, product information or pricing may contain typographical errors despite our best efforts to ensure integrity and accuracy on the site. Please be aware, that we do not warrant that the product images and item descriptions are current, reliable or free of errors. We are not liable should you choose to rely on the information provided by this site. 


Payment 

We accept most major credit cards and electronic payments including VISA, MasterCard, American Express, and Paypal. 


Sol Optix reserves the right to reject the payment at any time if the payment appears to be fraudulent. In this circumstance, we will refund you through the original payment method and you may try to purchase with another payment form or cancel the order. 

All prices are in Canadian Dollars (CAD) and they exclude taxes which are: Canadian Goods and Service Tax (GST), Harmonized Sales Tax (HST) and Provincial Sales Tax (PST). All prescription glasses and contact lenses are exempt from taxes as they are considered medical products. The tax rate will vary depending on the destination of the shipment address which will be reflected on the invoice. 


Processing

Processing of an order can take up to 2 to 3 business days. You will be notified by email once the order has been processed. 


Shipping Information

Standard shipping on orders can take up to 7-10 business days. The shipping rate is as follows: 

Region

Rate

Estimated Delivery Time

CANADA

$15.95 CAD

7-10 Business Days With Tracking Number With Designated Shipper (FedEx, ICScourier, Canada Post)*



Subject to circumstances beyond our control such as shipping logistics and the ability to obtain products from our suppliers, we will do our best to ensure the overall production and shipping will not exceed 3 business days. *Custom-made products and special orders may take additional time for delivery.  


Grace Period  

Have a second thought after you submitted an order? No problem! Cancellation of an order can be made within 24 hours of an order confirmation for a full refund. If the cancellation is made after the 24-hour period, the order can no longer be cancelled. However, the item can be returned or exchanged given that the item meets the criteria mentioned under “Return Policy”.


Track Your Order 

Once the order has been processed and verified, you will receive a tracking number in your email along with a tracking link. The link will transfer you to the designated shippers tracking page where you can input the tracking number which will allow you to check the status of your shipment. Our designated shippers include Canada Post, FedEx, and ICS. 


Return Policy

We are confident that you’ll love our products from Sol Optix. But if you are not satisfied with your purchase for any reason, please contact us and we’ll arrange a one-time return or an exchange within 60-days of delivery. 


Our 60-day Returns & Exchange Policy for contact lenses are as follows:


Customers are eligible to have a one-time exchange per item given that:

  • The product must be unopened, unworn, and unmarked. 
  • The product must be in the original, sealed packaging.
  • The product must not be damaged, expired, or discontinued.
  • The customer is responsible for paying the shipping cost. 

Customers are eligible to have a one-time return per item given that:

  • The product must be unopened, unworn, and unmarked. 
  • The product must be in the original, sealed packaging.
  • The product must not be damaged, expired, or discontinued.
  • 10% restocking fee will be subtracted from your refund.
  • The customer is responsible for paying the shipping cost. 

Please note: 

Prior to the return/exchange is processed, the product must be inspected by our team members. All clearance items, sale items, contact lens solutions, eye drops, as well as custom-made contact lenses are final sale and they cannot be returned or exchanged. Each item may only be returned/exchanged once and Sol Optix reserves the right to limit the number of returns/exchanges at any given time. After the one-time exchange has been credited, the product becomes a final sale. Customers are responsible to pay the price difference of an item if the price of the originally purchased item is less than the price of the exchanged item. In contrast, if the originally purchased item price is greater than the price of the exchanged item, customers will receive a refund through the original payment method for the price difference. The shipping cost of your original purchase is non-refundable. If you have created an account with us, we will refund you with a credit on your account. If you have purchased an item as a guest, we will provide a voucher code via email for your refund. Store credit and vouchers will expire after 365 days. 


Product Defect

If you notice any manufacturing defects, please contact us and we will replace your item within the warranty period of 365 days. Please do not attempt to repair the damage to the product. If any alterations are found, the return policy will not be applicable.


Damaged or Wrong Item  

If you have received a wrong item or an item that has been damaged, we will provide a complimentary replacement of the product given that:

  • We must be notified within 72 hours of the shipment arrival time.
  • Packaging and all other original containers must be included. 
  • The product must be unopened and returned to us in the exact same condition in which they were received. 

Please note:

Incorrect or damaged items will only be replaced with the same model, not refunded. The reported issue must be evaluated and confirmed by one of our team members prior to the replacement process. If the product damage was caused after the shipment arrival date, we will not be able to provide a replacement product. Please do not attempt to repair the damage to the product. If any alterations are found, the return policy will not be applicable. If an item that is wished to be exchanged is discontinued or out of stock, the customer may choose another item that is of equal to or lesser value. 


COVID-19 

Now more than ever, we believe the health and safety of our customers and staff to be the highest priority. We are following all the health guidelines and protocols by continuously disinfecting and sanitizing our facilities and our products to offer you a safer customer experience. 

Please be advised, that though we endeavour to ship our products on a strict schedule, you may experience a slight delay in receiving your orders due to the current challenges of the COVID-19 pandemic. We truly appreciate your patience and apologize for any inconvenience this may have caused.  


Frequently Asked Questions 

Do you have any questions for us? Check out our FAQ below to get answers to all your questions regarding products, shipping, ordering process and more. 


Prescription 

  • Do I need a prescription to order my contacts?

Yes, you must visit an eye care professional to receive an eye exam in order to get a prescription. We offer eye exams with certified optometrists on-site at one of our locations at Sol Optix Boutique on Macleod Trail. If you would like to book an appointment with us, please call (403) 764-6161 or click *here to book an appointment online. 

  • Can I use my eyeglass prescription for my contacts?

Unfortunately no, we will not be able to take your eyeglass prescription for contact lenses. Contact lens prescription requires the base curve which determines the curvature of the lens as well as the diameter which determines the width of the lens to properly fit your eyes.                                                                                                                                                                                                                                                                                                                                

  • What if my prescription is expired?

In most cases, prescriptions expire after a year or two. In order to get the most updated and accurate prescription, we recommend you visit an eye care professional to receive another eye exam.


Contact Lenses 

  • What type of contacts should I choose?

Choosing the right type of contact lens depends on your lifestyle and your prescription. Your eye care professional will give you the best advice on which type of contact lenses that is most suitable for you. 

  • How old do I have to be to wear contacts?

Many teenagers or even pre-teens use contact lenses daily. However, we highly recommend consulting an eye care professional to see whether or not contact lenses are suitable for you or your child. 

  • Can I wear contacts if I have astigmatism?

Yes, you can. We offer a wide variety of contact lenses specially made for astigmatism to fit your needs. 

  • Can I wear contacts if I have had LASIK or other laser eye surgery in the past?

Since LASIK and other laser eye surgery work to reshape your eye, we recommend you to consult with an eye care professional to seek advice on whether or not contact lenses are suited for your needs. 

  • Are contact lenses more expensive than glasses?

That will depend on the type of contacts you choose and how frequently you decide to wear them. We offer a wide variety of affordable contact lenses so you can choose one that fits best with your budget and your needs. 

  • What is the difference between daily contacts and planned replacement contact lenses?

Daily wear is meant to be disposed of after one-day single-use, while the planned replacement contact lenses are designed to be used over a specific time period advised by your eye care professional. 

  • What kind of solution should I use?

Your eye care professional will suggest the type of solution you will require based on your needs and lens type. 

  • Can I sleep in my contacts?

Some types of monthly contact lenses will allow you to wear them overnight. However, please be advised that prolonged use of contact lenses can lead to an increase in the risk of eye damage or complications. Therefore, we strongly advise you to consult with an eye care professional to seek all protocols and guidelines on whether or not you can wear your contacts overnight.  

  • Can I participate in physical activities or sports while wearing contacts?

Absolutely. Unlike glasses, you do not have to be concerned about contact lenses falling or breaking while playing sports. Your eye care professional can help you determine the best suitable contacts for your particular sport or other activities.  


Insurance/Payment Process 

  • Do you accept insurance?

No, however, you will receive an invoice once the payment has been processed so you may request a reimbursement from your insurance provider. Please be advised that most insurance plans only cover prescription eyewear. Please contact your insurance provider ahead of time to see your full insurance coverage details.

  • How can I get an invoice?

We have sent a copy of your invoice through email. If you would like us to resend the invoice, please call us at (403) 764-6161 or email macleod@soloptixonline.com.

  • What kinds of payment methods do you accept?

We accept most major credit cards and electronic payments including VISA, MasterCard, American Express, and Paypal.

  • How do I know my payments are secured?

All of our transactions are secured with Secure Socket Layer (SSL) technology which helps to encrypt sensitive information such as your credit card and other electronic payments. We do not store any credit card information once the transaction is completed. 

Shipping

  • How long does it take for the order to arrive?

An estimated delivery time on orders is 7-14 business days. Special orders and custom-made products may take additional time. 

  • How do I track my order?

Once your order has been processed, we will send a tracking number to your email. You can track your orders through the designated shipper's website using your tracking number. 

  • Do you ship to a P.O. box address or hotels?

Unfortunately no, we cannot send our shipments to P.O. box locations or hotels. 

  • What is your shipping method?

We ship our products with Canada Post. 

  • How do I cancel an order?

Cancellation of an order can be made within 24 hours for a full refund. Please refer to the “Grace Period” page for more information.

  • What if my order hasn’t arrived?

Please call us at (403) 764-6161 or email macleod@soloptixonline.com and we will check the shipment status on your order. 

Return Policy

  • How many days do I have to return or exchange my purchase?

We offer a 60-day return and exchange policy for any unopened boxes of contact lenses. 

  • How can I return or exchange the product I’ve purchased?

Please call us at (403) 764-6161 or email macleod@soloptixonline.com to initiate the return/exchange process. 

  • Do I have to pay the shipping cost if I return an item?

If the product was incorrect, damaged, or contains a manufacturing defect, we will provide a free shipping label to ship the order back to us. However, if you would like to exchange or return an item for any other reason, you are responsible to pay for the shipping cost. 

  • When will I be refunded?

The refund process takes up to 7 days. 

How Blue Light Affects Your Sleeping Pattern: A Guide To A Better Sleep

Est. Reading Time: 5-10mins

Artificial light is all around us - whether it’s a lamp in your room or overhead lights at work, they illuminate our environment so we are not living in darkness.

Not only that, but we are spending more time than ever before in front of screens like computers, mobile phones, and tablets. 

These artificial light sources have been so engrained with our way of life that we tend to overlook the effects that these light sources have on our human biology.  

Studies have found that exposure to light has a direct relationship with how our bodies regulate between the sleep-wake cycles - especially blue light. 

Blue light can cause major implications to your sleeping pattern and maybe the reason why you’re having trouble falling asleep or staying asleep at night. 

That doesn't mean that we should avoid artificial light sources because the benefits of artificial light are undeniable. There’s no way we would be able to function without it in the world we live in today.

However, it is important to understand that there are consequences from the constant bombardment of blue UV light emitted by these artificial light sources.

Let's get into it. 

What is Blue Light

Light is comprised of a spectrum of light rays ranging from red, orange, yellow, green and blue. Light rays are not created equal and each has specific characteristics. 

Light rays on the red side of the visible light spectrum have longer wavelengths and less energy, while light rays on the blue side have short wavelengths and more energy. 

The visible light spectrum and blue light.

The relationship between Light and Sleep

A 1981 study conducted by Dr. Charles Czeisler of Harvard Medical School found that daylight regulates your circadian rhythm with the environment around you. 

Circadian Rhythm

A circadian rhythm is approximately a 24-hour cycle in the physiological processes of living beings, including plants, animals, fungi and cyanobacteria. It is often referred to as the “biological clock” and determines our sleeping and eating patterns. 

Each individual’s circadian rhythm will vary - people that tend to stay up late (night owls) will have a slightly longer circadian rhythm and those who are prone to waking up early (early birds) will have a shorter circadian rhythm. 

Effects of Blue Light 

Blue light is not all bad. In fact, light and blue wavelengths are actually beneficial for you. Blue light elevates your mood, increases your reaction time, and makes you more attentive and alert. 

Perfect for daytime tasks and activities. 

The problems occur in the evening when we need to rest and sleep. The prevalence of artificial lighting and screens, especially after sundown, disrupts our ability to fall asleep. 

Exposure to light has been known to suppress melatonin secretion. Melatonin is a hormone that greatly influences your circadian rhythm by regulating your sleep cycle.

Your body begins to produce melatonin in the evening, when it’s dark, signalling your body that its time for sleep.  In the morning, daylight has the opposite effect and signals your body to produce less melatonin to prepare for your daily activities. 

Daylight is not the only form of light that has an effect on your body’s ability to produce melatonin. In general, all light will suppress melatonin secretion.

However, blue light is the most powerful wavelength in the visible light spectrum and affects melatonin secretion at a much greater scale.

Our bodies have used light as a way to calibrate itself to the environment we live in. Unfortunately, our systems have been compromised with the rise of modern technology.

The advent of artificial lighting, screens from daily gadgets (TVs, computers, mobile phones etc.) and energy-efficient lighting create a conflict with how our bodies regulate our sleep-wake cycles. 

LEDs or light-emitting diodes have become increasingly popular because they are far more energy-efficient than fluorescent bulbs. 

They can be found in both lighting systems and screens for your devices. Although LEDs require less energy to produce light they are a culprit for producing more blue light. 

Blue Light Case Study

A boy exposed to blue and green lights

A Harvard study was conducted outlining how different types of light affect melatonin secretion. In the experiment, researchers from Harvard exposed the subjects to blue and green light independently for 6.5 hours with equal brightness of each colour. 

What did the researchers find?

They concluded that blue light suppressed melatonin secretion and shifted circadian rhythms by double the amount compared to exposure from green light (3 hours vs 1.5 hours).

A man working late night exposed to indoor lights emitting blue light

Another study was done by researchers at the University of Toronto looking into the effects of blue light on an individual’s melatonin levels. 

In the study, the researchers from the University of Toronto analyzed the differences in melatonin levels for people that work in bright indoor lighting environments who wear ‘blue-light-blocking’ goggles and people that did not wear ‘blue-light-blocking’ goggles in dim light.

What were the results of the study?

The researchers at the University of Toronto found that the melatonin levels between the two groups studied were relatively similar to each other.

So, what does this mean?

The evidence points to a strong relationship between the suppression of melatonin secretion caused by blue light. 

Exposure to light with high amounts of blue wavelengths are conducive to working under bright environments with indoor lighting.

The results found that wearing blue-light-blocking goggles reduces the adverse effects of blue light on melatonin secretion to similar levels as being in an environment with dim lighting. 

This further supports the hypothesis that blue light has a direct influence on the production of melatonin.

This means that overexposure to blue light can disrupt your circadian rhythm which can result in a lack of sleep or poor sleep quality.  

How To Reduce Blue Light Exposure For a Better Sleep

The fact is, we can’t avoid blue light. Unless you’re willing to live ‘off-grid’ away from city lights and technology there’s no way of escaping overexposure to blue light.

Thankfully there are steps you can take to mitigate your exposure to blue light, increase your melatonin levels and potentially fix any problems with your sleeping patterns. 

6 Tips For A Better Sleep

1.) If you work night shifts, or just tend to stay up late using electronic devices, it would be beneficial to invest in a pair of ‘blue-light-blocking’ glasses/goggles. 

2.) Install apps that filter blue/green wavelengths.

3.) Purchase specialty LED bulbs that emit specific light geared for day and night. 

4.) Avoid screen time two to three hours before sleeping

5.) Use red dim lights as a night light. Red light has the least effect on your circadian rhythm.

6.) Get plenty of light in the daytime. Light exposure during the day boosts alertness, elevates your mood, helps to regulate your circadian rhythm and improves your ability to fall asleep at night.

    *The content on this blog is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of qualified health providers with questions you may have regarding medical conditions or contact us at 403-764-6161 to speak to one of our doctors of optometry.