Privacy Policy

At Sol Optix, we believe in the importance of your right to privacy and personal data. We only collect personal information that you voluntarily provide to us when you create an account or place an order through our site. This information includes name, email, mailing address, phone number, payment or credit card information, and patient file such as your eyeglass prescription. We do not store any credit card information nor do we sell or lease your personal information. Please be aware that by using our site, you are consenting to receive notifications from us via email in regards to confirming an order, providing an invoice, and customer support.

 

The Use of Cookies

Like most web servers, we use cookies to operate our site efficiently. We automatically collect information through the use of cookies which includes your IP address, the access date and time, the type of browser you used, the device you used, your login times, and purchasing behaviour. The data never contains your personal information such as your name, address, email, etc. You may disable cookies manually if you prefer, however, this may prevent you from accessing certain pages on our website.

Refund Policy

Return Policy

We are confident that you’ll love our products from Sol Optix. But if you are not satisfied with your purchase for any reason, please contact us and we’ll arrange a one-time return or an exchange within 60-days of delivery. 


Our 60-day Returns & Exchange Policy for contact lenses are as follows:


Customers are eligible to have a one-time exchange per item given that:

  • The product must be unopened, unworn, and unmarked. 
  • The product must be in the original, sealed packaging.
  • The product must not be damaged, expired, or discontinued.
  • The customer is responsible for paying the shipping cost. 

Customers are eligible to have a one-time return per item given that:

  • The product must be unopened, unworn, and unmarked. 
  • The product must be in the original, sealed packaging.
  • The product must not be damaged, expired, or discontinued.
  • 10% restocking fee will be subtracted from your refund.
  • The customer is responsible for paying the shipping cost. 

Please note: 

Prior to the return/exchange is processed, the product must be inspected by our team members. All clearance items, sale items, contact lens solutions, eye drops, as well as custom-made contact lenses are final sale and they cannot be returned or exchanged. Each item may only be returned/exchanged once and Sol Optix reserves the right to limit the number of returns/exchanges at any given time. After the one-time exchange has been credited, the product becomes a final sale. Customers are responsible to pay the price difference of an item if the price of the originally purchased item is less than the price of the exchanged item. In contrast, if the originally purchased item price is greater than the price of the exchanged item, customers will receive a refund through the original payment method for the price difference. The shipping cost of your original purchase is non-refundable. If you have created an account with us, we will refund you with a credit on your account. If you have purchased an item as a guest, we will provide a voucher code via email for your refund. Store credit and vouchers will expire after 365 days. 


Product Defect

If you notice any manufacturing defects, please contact us and we will replace your item within the warranty period of 365 days. Please do not attempt to repair the damage to the product. If any alterations are found, the return policy will not be applicable.


Damaged or Wrong Item  

If you have received a wrong item or an item that has been damaged, we will provide a complimentary replacement of the product given that:

  • We must be notified within 72 hours of the shipment arrival time.
  • Packaging and all other original containers must be included. 
  • The product must be unopened and returned to us in the exact same condition in which they were received. 

Please note:

Incorrect or damaged items will only be replaced with the same model, not refunded. The reported issue must be evaluated and confirmed by one of our team members prior to the replacement process. If the product damage was caused after the shipment arrival date, we will not be able to provide a replacement product. Please do not attempt to repair the damage to the product. If any alterations are found, the return policy will not be applicable. If an item that is wished to be exchanged is discontinued or out of stock, the customer may choose another item that is of equal to or lesser value. 


Shipping Policy

Processing

Processing of an order can take up to 2 to 3 business days. You will be notified by email once the order has been processed. 


Shipping Information

Standard shipping on orders can take up to 7-10 business days. The shipping rate is as follows: 

Region

Rate

Estimated Delivery Time

CANADA

$15.95 CAD

7-10 Business Days With Tracking Number With Designated Shipper (FedEx, ICScourier, Canada Post)*



Subject to circumstances beyond our control such as shipping logistics and the ability to obtain products from our suppliers, we will do our best to ensure the overall production and shipping will not exceed 3 business days. *Custom-made products and special orders may take additional time for delivery.  

Grace Period  

Have a second thought after you submitted an order? No problem! Cancellation of an order can be made within 24 hours of an order confirmation for a full refund. If the cancellation is made after the 24-hour period, the order can no longer be cancelled. However, the item can be returned or exchanged given that the item meets the criteria mentioned under “Return Policy”.

Track Your Order 

Once the order has been processed and verified, you will receive a tracking number in your email along with a tracking link. The link will transfer you to the designated shippers tracking page where you can input the tracking number which will allow you to check the status of your shipment. Our designated shippers include Canada Post, FedEx, and ICS.

Terms of Service

Terms & Conditions for Sol Optix Boutique Contact Lenses 


Valid Prescription Required

By placing an order for prescription eyewear and contact lenses with Sol Optix, you are certifying that the prescription you submit accurately matches the one that has been provided by your eye care professional. We only accept prescriptions that are valid, accurate, and in complete detail and we are not liable if the prescription that you have submitted is incorrect or false. In addition, you are further certifying that your prescription has been routinely renewed as per your eye care professional’s instruction, or when the prescription has expired. In order to mitigate errors from entering prescriptions manually on the site, we highly recommend uploading a copy of your original prescription by creating an account. Moreover, you warrant that you are not registered blind, or suffer from eye disease including, but not limited to, glaucoma, cataracts, and/or macular degeneration. Sol Optix reserves the right to contact your eye care professional to verify your prescription information if necessary. 


Medical Advice Disclaimer 

The contents of the site are used for general informational purposes only. As we are not medical professionals, we do not diagnose, provide advice or treat any medical conditions. Please visit a certified medical professional to seek help if you are experiencing any medical issues. For any medical emergencies, please call your doctor or dial 911 immediately. We disclaim all liability should you choose to rely on any health-related information provided by the site. 


Colour and Product Accuracy

Though we strive to depict our products as accurately as possible on our site, we cannot guarantee the actual colour, texture or details of the product that appear on your monitor are accurate due to a wide variation in monitor screens. In addition, product information or pricing may contain typographical errors despite our best efforts to ensure integrity and accuracy on the site. Please be aware, that we do not warrant that the product images and item descriptions are current, reliable or free of errors. We are not liable should you choose to rely on the information provided by this site. 


Payment 

We accept most major credit cards and electronic payments including VISA, MasterCard, American Express, and Paypal. 


Sol Optix reserves the right to reject the payment at any time if the payment appears to be fraudulent. In this circumstance, we will refund you through the original payment method and you may try to purchase with another payment form or cancel the order. 

All prices are in Canadian Dollars (CAD) and they exclude taxes which are: Canadian Goods and Service Tax (GST), Harmonized Sales Tax (HST) and Provincial Sales Tax (PST). All prescription glasses and contact lenses are exempt from taxes as they are considered medical products. The tax rate will vary depending on the destination of the shipment address which will be reflected on the invoice. 


Processing

Processing of an order can take up to 2 to 3 business days. You will be notified by email once the order has been processed. 


Shipping Information

Standard shipping on orders can take up to 7-10 business days. The shipping rate is as follows: 

Region

Rate

Estimated Delivery Time

CANADA

$15.95 CAD

7-10 Business Days With Tracking Number With Designated Shipper (FedEx, ICScourier, Canada Post)*



Subject to circumstances beyond our control such as shipping logistics and the ability to obtain products from our suppliers, we will do our best to ensure the overall production and shipping will not exceed 3 business days. *Custom-made products and special orders may take additional time for delivery.  


Grace Period  

Have a second thought after you submitted an order? No problem! Cancellation of an order can be made within 24 hours of an order confirmation for a full refund. If the cancellation is made after the 24-hour period, the order can no longer be cancelled. However, the item can be returned or exchanged given that the item meets the criteria mentioned under “Return Policy”.


Track Your Order 

Once the order has been processed and verified, you will receive a tracking number in your email along with a tracking link. The link will transfer you to the designated shippers tracking page where you can input the tracking number which will allow you to check the status of your shipment. Our designated shippers include Canada Post, FedEx, and ICS. 


Return Policy

We are confident that you’ll love our products from Sol Optix. But if you are not satisfied with your purchase for any reason, please contact us and we’ll arrange a one-time return or an exchange within 60-days of delivery. 


Our 60-day Returns & Exchange Policy for contact lenses are as follows:


Customers are eligible to have a one-time exchange per item given that:

  • The product must be unopened, unworn, and unmarked. 
  • The product must be in the original, sealed packaging.
  • The product must not be damaged, expired, or discontinued.
  • The customer is responsible for paying the shipping cost. 

Customers are eligible to have a one-time return per item given that:

  • The product must be unopened, unworn, and unmarked. 
  • The product must be in the original, sealed packaging.
  • The product must not be damaged, expired, or discontinued.
  • 10% restocking fee will be subtracted from your refund.
  • The customer is responsible for paying the shipping cost. 

Please note: 

Prior to the return/exchange is processed, the product must be inspected by our team members. All clearance items, sale items, contact lens solutions, eye drops, as well as custom-made contact lenses are final sale and they cannot be returned or exchanged. Each item may only be returned/exchanged once and Sol Optix reserves the right to limit the number of returns/exchanges at any given time. After the one-time exchange has been credited, the product becomes a final sale. Customers are responsible to pay the price difference of an item if the price of the originally purchased item is less than the price of the exchanged item. In contrast, if the originally purchased item price is greater than the price of the exchanged item, customers will receive a refund through the original payment method for the price difference. The shipping cost of your original purchase is non-refundable. If you have created an account with us, we will refund you with a credit on your account. If you have purchased an item as a guest, we will provide a voucher code via email for your refund. Store credit and vouchers will expire after 365 days. 


Product Defect

If you notice any manufacturing defects, please contact us and we will replace your item within the warranty period of 365 days. Please do not attempt to repair the damage to the product. If any alterations are found, the return policy will not be applicable.


Damaged or Wrong Item  

If you have received a wrong item or an item that has been damaged, we will provide a complimentary replacement of the product given that:

  • We must be notified within 72 hours of the shipment arrival time.
  • Packaging and all other original containers must be included. 
  • The product must be unopened and returned to us in the exact same condition in which they were received. 

Please note:

Incorrect or damaged items will only be replaced with the same model, not refunded. The reported issue must be evaluated and confirmed by one of our team members prior to the replacement process. If the product damage was caused after the shipment arrival date, we will not be able to provide a replacement product. Please do not attempt to repair the damage to the product. If any alterations are found, the return policy will not be applicable. If an item that is wished to be exchanged is discontinued or out of stock, the customer may choose another item that is of equal to or lesser value. 


COVID-19 

Now more than ever, we believe the health and safety of our customers and staff to be the highest priority. We are following all the health guidelines and protocols by continuously disinfecting and sanitizing our facilities and our products to offer you a safer customer experience. 

Please be advised, that though we endeavour to ship our products on a strict schedule, you may experience a slight delay in receiving your orders due to the current challenges of the COVID-19 pandemic. We truly appreciate your patience and apologize for any inconvenience this may have caused.  


Frequently Asked Questions 

Do you have any questions for us? Check out our FAQ below to get answers to all your questions regarding products, shipping, ordering process and more. 


Prescription 

  • Do I need a prescription to order my contacts?

Yes, you must visit an eye care professional to receive an eye exam in order to get a prescription. We offer eye exams with certified optometrists on-site at one of our locations at Sol Optix Boutique on Macleod Trail. If you would like to book an appointment with us, please call (403) 764-6161 or click *here to book an appointment online. 

  • Can I use my eyeglass prescription for my contacts?

Unfortunately no, we will not be able to take your eyeglass prescription for contact lenses. Contact lens prescription requires the base curve which determines the curvature of the lens as well as the diameter which determines the width of the lens to properly fit your eyes.                                                                                                                                                                                                                                                                                                                                

  • What if my prescription is expired?

In most cases, prescriptions expire after a year or two. In order to get the most updated and accurate prescription, we recommend you visit an eye care professional to receive another eye exam.


Contact Lenses 

  • What type of contacts should I choose?

Choosing the right type of contact lens depends on your lifestyle and your prescription. Your eye care professional will give you the best advice on which type of contact lenses that is most suitable for you. 

  • How old do I have to be to wear contacts?

Many teenagers or even pre-teens use contact lenses daily. However, we highly recommend consulting an eye care professional to see whether or not contact lenses are suitable for you or your child. 

  • Can I wear contacts if I have astigmatism?

Yes, you can. We offer a wide variety of contact lenses specially made for astigmatism to fit your needs. 

  • Can I wear contacts if I have had LASIK or other laser eye surgery in the past?

Since LASIK and other laser eye surgery work to reshape your eye, we recommend you to consult with an eye care professional to seek advice on whether or not contact lenses are suited for your needs. 

  • Are contact lenses more expensive than glasses?

That will depend on the type of contacts you choose and how frequently you decide to wear them. We offer a wide variety of affordable contact lenses so you can choose one that fits best with your budget and your needs. 

  • What is the difference between daily contacts and planned replacement contact lenses?

Daily wear is meant to be disposed of after one-day single-use, while the planned replacement contact lenses are designed to be used over a specific time period advised by your eye care professional. 

  • What kind of solution should I use?

Your eye care professional will suggest the type of solution you will require based on your needs and lens type. 

  • Can I sleep in my contacts?

Some types of monthly contact lenses will allow you to wear them overnight. However, please be advised that prolonged use of contact lenses can lead to an increase in the risk of eye damage or complications. Therefore, we strongly advise you to consult with an eye care professional to seek all protocols and guidelines on whether or not you can wear your contacts overnight.  

  • Can I participate in physical activities or sports while wearing contacts?

Absolutely. Unlike glasses, you do not have to be concerned about contact lenses falling or breaking while playing sports. Your eye care professional can help you determine the best suitable contacts for your particular sport or other activities.  


Insurance/Payment Process 

  • Do you accept insurance?

No, however, you will receive an invoice once the payment has been processed so you may request a reimbursement from your insurance provider. Please be advised that most insurance plans only cover prescription eyewear. Please contact your insurance provider ahead of time to see your full insurance coverage details.

  • How can I get an invoice?

We have sent a copy of your invoice through email. If you would like us to resend the invoice, please call us at (403) 764-6161 or email macleod@soloptixonline.com.

  • What kinds of payment methods do you accept?

We accept most major credit cards and electronic payments including VISA, MasterCard, American Express, and Paypal.

  • How do I know my payments are secured?

All of our transactions are secured with Secure Socket Layer (SSL) technology which helps to encrypt sensitive information such as your credit card and other electronic payments. We do not store any credit card information once the transaction is completed. 

Shipping

  • How long does it take for the order to arrive?

An estimated delivery time on orders is 7-14 business days. Special orders and custom-made products may take additional time. 

  • How do I track my order?

Once your order has been processed, we will send a tracking number to your email. You can track your orders through the designated shipper's website using your tracking number. 

  • Do you ship to a P.O. box address or hotels?

Unfortunately no, we cannot send our shipments to P.O. box locations or hotels. 

  • What is your shipping method?

We ship our products with Canada Post. 

  • How do I cancel an order?

Cancellation of an order can be made within 24 hours for a full refund. Please refer to the “Grace Period” page for more information.

  • What if my order hasn’t arrived?

Please call us at (403) 764-6161 or email macleod@soloptixonline.com and we will check the shipment status on your order. 

Return Policy

  • How many days do I have to return or exchange my purchase?

We offer a 60-day return and exchange policy for any unopened boxes of contact lenses. 

  • How can I return or exchange the product I’ve purchased?

Please call us at (403) 764-6161 or email macleod@soloptixonline.com to initiate the return/exchange process. 

  • Do I have to pay the shipping cost if I return an item?

If the product was incorrect, damaged, or contains a manufacturing defect, we will provide a free shipping label to ship the order back to us. However, if you would like to exchange or return an item for any other reason, you are responsible to pay for the shipping cost. 

  • When will I be refunded?

The refund process takes up to 7 days. 

How To Find Eyeglasses That Fit Perfectly: A Guide To Frame Size & Dimensions

Est. Reading Time: 5-10mins

The secret to finding the perfect fit for your next pair of eyeglasses is simple: know your frame size. Luckily, finding eyeglasses that fit well can be an easy process. Here are 6 tips and tricks for finding prescription eyeglasses that fit perfectly. 

One of the major pain points of shopping for prescription eyeglasses is finding a pair that fits perfectly on your face. Anyone that has shopped for prescription eyeglasses knows that it can be challenging and downright frustrating.

There's nothing worse than finding a style you like only to realize that they don't fit your face. Prescription eyeglasses are a medical device to help you see and a fashion accessory. Just like any piece of clothing, one size does not fit all. 

We're all unique individuals. Our faces come in a variety of sizes, shapes, and widths. Some people need a smaller petite eyeglass frame, while others need a wider eyeglass frame with an extended fit. So let's get into it. 

1. Know the frame dimensions 

There are 5 frame dimensions to focus on when you're considering a pair of eyeglasses and most eyeglass frame manufacturers will list 3 of the dimensions right on the frame. 

Frame Width

The entire width of the eyeglass frame. The measurement spans the entire front horizontal width from each of the furthest points. 

Lens Height 

The vertical height of the lens. The measurement spans from the inside edges of the frame where the lens is placed. 

Lens Width (Eye Size) | Range 40 mm - 62 mm

The width of one lens in the frame. The measurement spans from the inside edges of the frame where the lens is placed. Doctors and optical retailers may refer to this as the "Eye Size" of the frame. 

Bridge | Range 14 mm - 24 mm

The piece of the frame that goes across the bridge of your nose, hence the name.

Temple Arm | Range 120 mm - 150 mm

The piece that connects to the front of the frame. The temple arm sits on your ear to hold your eyeglasses in place. The measurement is for the length of one temple arm. 

Typically, frame manufacturers will stamp the lens width, bridge, and the temple arm measurements on the inside of the eyeglasses. Each manufacturer is different and you may find the measurement on the inside of the temple arm or the nose bridge. 

A sizing guide for prescription eyeglass frames.

What to ignore

Frame manufacturers will also include product/style codes when they are stamping the frame dimensions. These values you can ignore for sizing purposes but you may want to take note of them if you like the frame. Having the product/style code makes it easier to find later. 

2. Look at your existing pair

Now that you have a better understanding of the frame dimensions, you can apply that knowledge in picking your next pair of eyeglasses. 

If you have eyeglasses that fit you well then you're ahead of the game. You simply look at the dimensions of the frame that fit perfectly and shop for eyeglasses with similar sizes!

This will give you a great starting point the next time your shopping for eyeglasses. The best thing about this method is that the measurements don't have to match perfectly.  They can vary slightly from your existing pair and the frames should still fit you well. 

The frame sizes can vary as follows:

  • Lens Width: within 2 mm
  • Bridge: within 1 mm
  • Temple Arm: within 5 mm

3. Start with your PD

If you've never had glasses that fit perfectly, then that's alright. After all, that's why you're here reading this guide. There are other methods you can incorporate in helping you find a good fit. 

A good place to start is looking at your Pupillary Distance or PD. Pupillary Distance (PD) measures the distance from one pupil to the other.  It can be written as a single PD or a dual PD. 

Using your PD as a baseline, the best fit for eyeglass frames would be:

Single PD (Dual PD) in mm

Fit

Eye Size (mm)

59 and below (29 and below)

Small

50 and below

60 - 62 (30 - 31)

Medium

51 - 54 

63 and above (32 and above)

Large

55 and above


Note: The dimensions of your face, relative to your PD, may not always follow the fitting parameters outlined but it will definitely give you a good place to start. 

If you don't know what you're PD is, you can always ask your optometrist and see if they can give your PD measurement. Be aware that some optometry practices don't measure the PD in a comprehensive eye exam. 

An alternative to asking your optometrist is to refer back to the optical retailer you purchased your eyeglasses from. The optical retailer will have a record of your PD because they need it to make your eyeglasses correctly. 

4. Measure with a ruler

The tried and true method of getting a perfect fit is always to start with a ruler. By measuring the width of your face you can compare that to the overall width of the frame. 

Measuring the width of your face is easy and all you need are two things: a ruler that measures in millimetres, and a mirror. 

You start by looking in front of a mirror with your ruler in hand. Next, place the ruler across your face either above or below your eyes so you can still see. You want to measure the distance between the outer edge of your temple right along where your earlobe begins. 

Once you have your face width measured you can take the same ruler the next time your shopping and start measuring the width of the frames you try on. 

How to measure face width for prescription eyeglasses.

Pro Tip:

If you don't want to carry around a ruler while your shopping you can get an approximate value of the frame width with the dimensions from the manufacturer. 

Just double the value of the Eye Size (one for each lens) and add the Bridge measurement and it should get you fairly close to the overall width of the frame. 

2(Eye Size) + Bridge =  approx. Frame Width 

5. Low and High Bridge Frames

There’s one more thing to consider when it comes to finding the perfect fit and that’s the nose bridge orientation. Some people can have a low or a high nose bridge profile which can make selecting the right frames a little tricky. 

Low Bridge

Plastic/acetate frames without nose pads tend to sit low for people with a low nose bridge. Eyeglass frames that sit low tend to rest on the cheeks and every time you make a facial expression your eyeglasses will move as your cheeks raise up or down. 

Eyeglass frames with nose pads are the best solution for this issue. Nose pads are made to be adjusted and you can secure a better fit by fine-tuning the nose pad position. 

There are also frame manufacturers that make a low bridge frame with extended plastic nose rests to accommodate the low bridge. They are sometimes referred to as an “Asian-fit” frame. 

Asian-fit nose bridge for prescription eyeglasses.

Prescription eyeglass frames with a low bridge or an Asian-fit have extended nose bridge rests to allow for a better fit around the nose keeping the frame in the correct position.

High Bridge

A high nose bridge can also cause fitting issues due to the eyeglasses sitting too high on your face. This happens because the nose bridge width is too narrow and does not sit flush around the nose bridge. 

Eyeglass frames with nose pads can also alleviate this problem because they can be adjusted to the correct width. Eyeglass frames with a wider nose bridge width would be ideal for this situation. A keyhole bridge may also provide relief as they tend to be wider than the conventional bridge.

A young man wearing eyeglasses with a keyhole bridge.

Luckily, there are frame manufacturers that make high bridge frames. Oakley has created a line of eyeglass frames with a modular nose bridge so you can select which ones fit you best. 

6. Sunglasses

Sunglasses should have a wider fit than prescription eyeglasses. Sunglasses are meant to protect your eyes from harmful UV rays emitted by the sun and provide comfort in seeing during extremely bright conditions. 

The wider fit allows for greater coverage around your eye. This increases the surface area that’s covering the eye and also decreases any light going over or around the lenses. Wrap-around frames provide the best coverage because they match the contour of your face. 

Try them on

The final tip for finding eyeglasses with the perfect fit is to try them on. You may be thinking that this is what you’ve always done in the past and it didn’t prove to be successful. However, this time you’re equipped with a deeper understanding of how the frame sizing works. 

Taking what you’ve learned about the eyeglass frame dimensions, you can go through a variety of frames and begin to identify sizes that are working. You can take note of the Eye Size, Bridge, and Temple Arm to see which combination works best with your face. 

Just with this method alone, you can greatly reduce the amount of time and frustration you have with finding a pair of eyeglasses that fit perfectly.